CRM & Client Pipeline
All client work starts here. Open a record to access onboarding, FICA, financial planning, documents, provider data, reviews and communications.
Business Development / FA
1. ProspectLead • Discovery • EngageFinancial Adviser
2. OnboardingFact Find • POPIA • MandateFA + Compliance
3. FICA / CDDBeeswax • RMCP • EDDFinancial Adviser
4. Plan & AdviseFNA • Tools • RecommendationFA / Admin
5. ImplementSign • Submit • ProviderCompliance Officer
6. Final ComplianceReview • Query • Sign-offFA + Compliance
7. OngoingCRM • Reviews • Re-screenFinancial AdviserOwns discovery, fact-find, planning, recommendation, client communication and implementation.
Compliance OfficerOwns exception review, EDD, file review, compliance queries and final sign-off.
Admin / KIOwns oversight, operational controls, reporting and role/permission administration.
| Client | Lifecycle | Current Stage | Progress | Owner | Compliance | Next Action | |
|---|---|---|---|---|---|---|---|
| John Smith | New | Implementation | 88% | Susan Jacobs | Pending Final Review | Submit completed file to Compliance | |
| Nomsa Dlamini | Prospect | Discovery | 20% | Susan Jacobs | — | Book first meeting | |
| BlueStone Trading | New | FICA / CDD | 45% | Thabo Mokoena | EDD | Beneficial ownership docs | |
| Peter & Anne Jacobs | Existing | Ongoing Review | 100% | Susan Jacobs | Current | Annual review 28 Nov |
Total CRM Records1,284
Prospects146
New Clients38
Existing Clients1,100
Pipeline by Stage
Prospect
Onboard
FICA
Planning
Implement
Compliance
Client Lifecycle Mix
Prospective 146
New 38
Existing 1,100
Reviews & Follow-ups
Due this week18
Due in 30 days63
Overdue14
Compliance Health
FICA / CDD Current94%
Beeswax re-screen due29
Final sign-off pending16
Adviser Workload
Susan Jacobs31 open
Thabo Mokoena24 open
Other advisers32 open
Management Exceptions
| Area | Count | Oldest | Owner | Status |
|---|---|---|---|---|
| Overdue prospect follow-ups | 9 | 7 days | Advisers | Attention |
| FICA / CDD overdue | 11 | 12 days | Compliance | Escalate |
| Unsigned advice documents | 12 | 5 days | FA / Client | Pending |
| Provider imports awaiting approval | 7 | 2 days | Adviser | Review |
Awaiting Compliance Review16
Open Queries7
High Risk / EDD5
Overdue Compliance Items11
Compliance Officer Work Queue
| Client | Lifecycle | Stage | RMCP Risk | Reason | Age | Owner | |
|---|---|---|---|---|---|---|---|
| BlueStone Trading | New | FICA / CDD | High | Beneficial ownership evidence outstanding | 2 days | Michael Naidoo | |
| Lerato Molefe | New | Advice | Medium | Record of Advice ready for file review | 1 day | Michael Naidoo | |
| John Smith | Existing | Implementation | Medium | Provider change requires compliance confirmation | 4 hours | Michael Naidoo |
Upcoming Compliance Checks
Beeswax re-screen due within 30 days29
CDD reviews due within 30 days41
High-risk reviews due8
Advice file reviews due14
Compliance Outcome Mix
Approved 78%
Query 14%
Escalated 8%
Global Calendar & Follow-ups
System-wide adviser, compliance and client relationship dates.
Mon 12
3 client reviews
Tue 13
Nomsa — Discovery
Wed 14
5 Beeswax re-screens
Thu 15
4 birthdays
2 FICA reviews
Fri 16
John — Provider follow-up
Sat 17
Sun 18
Adviser Follow-ups
Today12
This week41
Overdue9
Compliance Dates
CDD / FICA11
Beeswax Re-screen29
EDD Follow-ups5
Relationship Dates
Birthdays this month34
Anniversaries12
Special dates7
Upcoming Events
| Date | Client | Event | Owner | Message | Status |
|---|---|---|---|---|---|
| 15 Oct 2026 | Nomsa Dlamini | Discovery Call | Susan Jacobs | Confirmation drafted | Booked |
| 16 Oct 2026 | John Smith | Provider Follow-up | Susan Jacobs | Follow-up drafted | Due |
| 21 Oct 2026 | BlueStone Trading | EDD Follow-up | Michael Naidoo | — | Compliance |
Privacy Notices Current98%
Open Data Subject Requests3
Security Incidents Open0
Provider Authorities Missing6
POPIA Control Register
Privacy notices issued1,261 / 1,284
Communication preferences recorded1,238
Provider-data authorities current1,278
Retention category assigned100%
Restricted records14
Security Controls
Data Subject Requests
| Request | Received | Due | Status |
|---|---|---|---|
| Access request | 08 Oct | 06 Nov | In Progress |
| Correction request | 10 Oct | 09 Nov | Assigned |
| Marketing opt-out | 14 Oct | Actioned | Complete |
Data Flow Controls
Beeswax screeningApproved data set
Provider importsStaging enforced
ExportsPermission controlled
Audit trailImmutable history
The system records controls and evidence. Legal accountability remains with the responsible party and its approved policies.
CRM & Advice Reports
Prospect Pipeline & Conversion
Onboarding Turnaround
Financial Planning Completion
Implementation Status
Annual Review Completion
Compliance Reports
FICA / CDD Status
Beeswax Screening History
RMCP Risk Register
Compliance Queries & Outcomes
Outstanding Signatures
Audit & Evidence
User Access Log
Client Change History
Compliance Sign-off History
Provider Import Audit
Document Signature Evidence
Report Activity
CRM
Advice
FICA
Review
Audit
Role Workspace
Required actions for the signed-in role.
You are viewing this system under a role-specific account. Menus and actions are limited to this role.
Prospect
→
FA Onboarding & Advice
→
Submit to Compliance
→
Compliance Review & Sign-off
→
Existing Client
→
Ongoing Review
My Required Actions
Role Responsibilities
Users & Roles
Administrator / KI manages user accounts, roles and access permissions.
| User | Role | Status | Clients / Queue | Last Login | |
|---|---|---|---|---|---|
| Susan Jacobs | Financial Adviser | Active | 132 clients | Today 08:14 | |
| Michael Naidoo | Compliance Officer | Active | 16 reviews | Today 07:52 | |
| Karen Smith | Administrator / KI | Active | System Admin | Yesterday 16:42 | |
| David Botha | Management | Active | Oversight | Yesterday 15:01 |
Financial Adviser
- Create prospects and client records
- Complete onboarding and fact find
- Run planning tools and prepare advice
- Collect signatures and implementation docs
- Submit completed file to Compliance
- Manage ongoing client reviews
Compliance Officer
- Review FICA / CDD and RMCP risk
- Review Beeswax results and EDD
- Raise compliance queries
- Approve or reject advice files
- Final compliance sign-off
- Schedule next compliance review
Administrator / KI
- Manage users and roles
- Manage configuration and permissions
- Monitor operational exceptions
- Manage document templates
- Maintain RMCP system settings
- Support audit and reporting
Management
- Read-only oversight dashboards
- Pipeline and conversion monitoring
- Compliance health and exceptions
- Adviser workload and service levels
- Management and audit reporting
- No client advice or compliance sign-off
Provider & Product Master
Administrator / KI maintains the approved providers and products available to Financial Advisers.
Approved Providers
Allan GrayActive
SanlamActive
Old MutualActive
MomentumActive
Products
Allan Gray • Unit Trust
Allan Gray • RA
Sanlam • Living Annuity
Sanlam • Life Cover
Old Mutual • Retirement Annuity
Momentum • Risk Policy
JS
John Smith New Client
Client No: C100458 | Individual | 082 123 4567 | john.smith@example.co.za
AdviserSusan Jacobs
Compliance OfficerMichael Naidoo
RMCP RiskMedium
Next Review15 Oct 2027
BD / FA
ProspectCompletedFA
OnboardingCompletedFA + Compliance
FICA / CDDApprovedFA
Plan & AdviseCompleteFA / Admin
ImplementIn ProgressCompliance
Final CompliancePendingFA + Compliance
OngoingNot StartedClient Status
LifecycleExisting Client
Current StageImplementation
Overall Progress88%
Financial Summary
Total AssetsR8.43m
LiabilitiesR1.25m
Net WorthR7.18m
Annual IncomeR720k
Compliance
BeeswaxClear
RMCP RiskMedium
Final CompliancePending
Next CDD Review15 Oct 2027
Pre-Submission Compliance Gate
Submission Blocked
Mandatory source items are incomplete. Fix them at source before submission.
Mandatory source items are incomplete. Fix them at source before submission.
Client identity / CDDPass
Beeswax screeningPass
Source of Funds / WealthPass
Record of Advice signed
Fail
Fee Disclosure acknowledged
Fail
Required implementation documentsPass
Workflow Handoff
Current ownerFinancial Adviser
Required actionResolve all failed compliance items at source before submission
Asset Allocation
Equity 55%
Bonds 20%
Property 10%
Cash 10%
Offshore 5%
Portfolio Growth
2022
2023
2024
2025
2026
Client Onboarding
Onboarding Progress
Fact FindComplete
Privacy NoticeSigned
MandateSigned
CDD RequestComplete
Beeswax Screening
StatusClear
ReferenceBWX-C100458-20261014
PEP / SanctionsNo Match
Ongoing MonitoringEnabled
RMCP Risk Assessment
Customer
Product
Geo
Txn
Channel
Overall: 42 / 100 — Medium Risk
Compliance Exceptions
Record of Advice not signed
Client and Financial Adviser signatures are required before submission.
Client and Financial Adviser signatures are required before submission.
Fee Disclosure not acknowledged
Client acknowledgement is mandatory before the file can proceed.
Client acknowledgement is mandatory before the file can proceed.
No blocking compliance exceptions detected.
Compliance Officer Review
Financial Planning Tools
Use the approved provider/product list, investment amount and client assumptions to model returns, gaps, protection needs and long-term outcomes.
INV
Investment Tool
Model lump sums, contributions, fees, asset growth and return scenarios.
Open Investment Tool →
RET
Retirement Tool
Calculate retirement capital, drawdown, income needs and funding gaps.
Open Retirement Tool →
GOAL
Specific Investment Tool
Model a specific goal, product, lump sum or investment objective.
Open Goal Tool →
LIFE
Risk — Death
Debt, dependants, education, income replacement and existing cover.
Open Death Needs Tool →
DIS
Risk — Disability
Calculate once-off disability capital requirements and shortfalls.
Open Disability Tool →
INC
Risk — Disability Income
Model income replacement, waiting periods and escalation.
Open Income Tool →
CSI
Critical / Severe Illness
Treatment, recovery, income interruption and capital protection.
Open Illness Tool →
EST
Estate Planning
Estate liquidity, debts, costs, bequests and beneficiary planning.
Open Estate Tool →
Documents & Signatures
| Stage | Document | Status | Client | FA | Action |
|---|---|---|---|---|---|
| Onboarding | Adviser Mandate | Signed | eSign | eSign | |
| Analysis | Financial Needs Analysis | Signed | eSign | eSign | |
| Advice | Fee Disclosure | Not Acknowledged | Awaiting | Signed | |
| Advice | Record of Advice | Pending | Awaiting | Awaiting |
Add Client Provider / Product
Select from the approved Provider & Product Master maintained by Administrator / KI.
Provider Holdings
Allan Gray — Unit TrustR2.74m
Sanlam — Living AnnuityR1.85m
Old Mutual — Retirement AnnuityR2.10m
Staged Provider Changes
Sanlam Living AnnuityR1.79m → R1.85m
Client Dates & Follow-ups
Birthday4 Mar
Wedding Anniversary12 Jun
Annual Review15 Oct 2027
FICA / CDD Review15 Oct 2027
Draft Communication
Selected Client
Client details populate from the client record.
Client
Risk
Compliance
Total InvestmentsR0
Net WorthR0
Annual IncomeR0
Retirement Funding—
Investment Holdings
Asset Allocation
Risk & Protection
Fees & Charges
Financial Planning Position
5–10 Year Cashflow / Portfolio Projection
Illustrative projection based on configured assumptions. Not guaranteed.
Compliance & Review
Next Actions
One-page review generated from the selected client record, provider holdings, planning tools, fee disclosures and compliance status.
POPIA Controls
Privacy NoticeAccepted
Marketing PermissionEmail only
Provider AuthorityRecorded
Audit Trail
Beeswax screen completed14 Oct 2026
Provider data approved15 Oct 2026
Compliance file reviewed16 Oct 2026